Your privacy matters to us. This Privacy Policy explains what personal data ind89 collects, why we collect it, how we use and protect it, and what rights you have over your information as an ind89 member based in Indonesia or accessing our platform from anywhere in the world.
Last Updated: 1 January 2026 | Version 2.0Six core principles that shape how ind89 handles your personal data — before you read the full policy below.
ind89 collects only the data we genuinely need to operate your account, process payments, verify your identity, and keep the platform secure. We do not collect data speculatively or beyond what is necessary for defined operational and compliance purposes.
All data transmitted between your browser or device and the ind89 platform is protected by industry-standard TLS/SSL encryption. Sensitive fields such as passwords and payment details are encrypted at rest using AES-256 standards. ind89 maintains a secure infrastructure reviewed regularly against known vulnerabilities.
ind89 does not sell, rent, or trade your personal data to third-party marketing companies, data brokers, or advertisers. Your information is shared with third parties only to the extent strictly necessary to deliver our services — for example, with payment processors or KYC verification partners.
We believe you have the right to know exactly what data we hold about you and how it is used. This policy is written in plain English (not dense legalese) so that every ind89 member — whether based in Jakarta, Surabaya, Bali, or anywhere else — can understand their privacy rights clearly.
You can request access to, correction of, or deletion of your personal data at any time by contacting ind89 support. Requests will be processed within 30 days. Some data must be retained for regulatory and anti-money-laundering compliance purposes even after account closure, as explained in Section 9 below.
As an internationally licensed platform, ind89 is required to collect and verify identity documents (KYC) for all members who reach defined deposit or withdrawal thresholds. This is a regulatory obligation, not a commercial choice. KYC data is handled with the highest level of care and stored securely for the minimum required retention period.
This Privacy Policy ("Policy") is issued by ind89, the international online betting and gaming platform accessible at https://ind89.bet ("ind89", "we", "us", "our"). It sets out how we collect, use, store, share, and protect the personal data of individuals who register for, access, or use the ind89 platform and its associated services ("Members", "you", "your").
This Policy applies to all personal data we process in connection with the ind89 platform, regardless of the device or browser you use to access it, and regardless of whether you are accessing the platform from Jakarta, Surabaya, Bali, Medan, Bandung, Yogyakarta, or any other location. It covers data collected via our website, our member account system, customer support interactions, payment processing channels, and any other point of contact between you and ind89.
This Policy should be read alongside ind89's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and ind89. By registering an ind89 account or continuing to use the platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, phone number, device identifiers, IP address, payment account details, and identity documents. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Controller" | The entity that determines the purposes and means of processing personal data — in this case, ind89. |
| "Processor" | A third party that processes personal data on behalf of ind89 under a written data processing agreement (e.g., a KYC verification provider or a payment gateway). |
| "KYC" | Know Your Customer — the identity and age verification process applied to ind89 Members, typically requiring government-issued identity documents and proof of payment method ownership. |
| "Cookies" | Small text files placed on your device by the ind89 platform to support session management, security, analytics, and personalization. |
| "Sensitive Data" | A subset of personal data warranting heightened protection, including identity document numbers, financial account credentials, and health-related self-exclusion information. |
When you create an ind89 account, we collect the information you provide in the registration form, including your chosen username, email address, full legal name, date of birth, country and city of residence (e.g., Jakarta, Surabaya, Bali), and your Indonesian mobile phone number. This data is required to create and maintain your account and cannot be omitted.
To comply with our international licensing obligations and applicable anti-money-laundering (AML) requirements, we collect identity documents when you reach defined deposit or withdrawal thresholds, or when a compliance review is triggered. KYC documents we may request include:
We record all deposit and withdrawal transactions processed through your ind89 account, including the transaction amount in IDR (Rp), the payment method used (bank transfer or e-wallet), the timestamp (WIB, UTC+7), and transaction reference numbers. We do not store full bank account passwords or full card numbers on our servers — payment credentials are handled by our certified payment processor partners.
We collect records of all bets placed, games played, and wagers settled through your ind89 account. This includes bet amounts, game titles (slots, live casino, sportsbook markets, togel (Indonesia's traditional numbers lottery), keno), outcomes, and session timestamps. This data is used for account management, dispute resolution, bonus compliance monitoring, and responsible gaming assessments.
When you access ind89, our servers and analytics systems automatically collect technical data including your IP address, browser type and version, operating system, device model, screen resolution, language settings, referring URL, and session duration. This data is used for security monitoring, fraud detection, and platform optimization.
We retain records of all communications between you and ind89, including live chat transcripts, support emails sent to [email protected], and any written notices you submit (e.g., self-exclusion requests, data access requests, account closure requests). These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.
If you participate in an ind89 satisfaction survey, promotional campaign, or feedback program, we collect the responses you provide voluntarily. Participation in surveys is never a condition of account access.
ind89 collects personal data through the following channels:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, contact details, login credentials (hashed password) |
| Identity verification (KYC) | Identity documents, selfie photographs, payment method screenshots |
| Payment processing (deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other Indonesian channels) | Financial transaction data, payment method metadata |
| Fraud detection and AML monitoring | Technical data, transaction data, gameplay data, KYC data |
| Responsible gaming and self-exclusion enforcement | Gameplay data, betting patterns, self-exclusion requests, account activity |
| Customer support and dispute resolution | Communications data, account history, transaction records |
| Bonus and promotion eligibility checks | Registration data, deposit history, gameplay data |
| Platform security and technical operations | Technical and device data, session logs |
| Regulatory reporting and compliance | KYC data, transaction data, communications data |
| Service communications (transactional emails: deposit confirmations, withdrawal notifications, security alerts) | Email address, account activity data |
| Optional promotional communications (if you have opted in) | Email address, gameplay preferences, promotion history |
ind89 does not use automated decision-making or profiling in a way that produces legally significant effects on Members, beyond fraud-risk scoring used to flag accounts for human review.
ind89 relies on the following legal bases to process your personal data:
ind89 engages trusted third-party service providers who process personal data on our behalf under written data processing agreements. These providers are permitted to use your data only for the specific purpose for which it was shared and are contractually required to apply appropriate security measures. Categories of processor include:
ind89 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so under our international operating license or applicable law. Such disclosures are made only to the extent required and with appropriate safeguards where permitted.
In the event of a merger, acquisition, asset sale, or reorganization of the ind89 business, your personal data may be transferred to the acquiring entity as part of the transaction, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via the email address registered to your account.
ind89 does not sell, rent, lease, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing platforms. Your data is not a commercial product at ind89.
Strictly necessary and security cookies are deployed without requiring your consent, as they are essential for platform security and operation. For functional and analytics cookies, ind89 requests your consent on first visit. You can manage or withdraw your cookie preferences at any time through your browser settings. Note that disabling functional cookies may affect personalization features within your account.
ind89 does not deploy third-party advertising or cross-site tracking cookies. We do not participate in behavioral advertising networks or retargeting programs that track your activity across websites outside of ind89.
ind89 retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable law or our international licensing obligations. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of active account + 5 years after account closure |
| KYC identity documents | Duration of active account + 5 years after account closure (AML obligation) |
| Financial transaction records | 7 years from transaction date (international AML standard) |
| Gameplay and betting history | Duration of active account + 3 years after account closure |
| Customer support communications | 3 years from the date of each communication |
| Self-exclusion records | Permanently retained to prevent re-registration during exclusion periods |
| Analytics and technical logs | 13 months from collection (rolling window) |
| Promotional communications consent records | Until consent is withdrawn, + 1 year for dispute evidence |
After the applicable retention period expires, personal data is securely deleted or irreversibly anonymized. Where data must be retained beyond account closure for regulatory reasons, it will be stored in a restricted access environment with no active use for commercial purposes.
As an ind89 Member, you have the following rights in relation to your personal data. To exercise any of these rights, contact ind89 support by email at [email protected] from the email address registered to your account. We will respond within 30 days of receiving your request.
Request a copy of all personal data ind89 holds about you, along with information about how it is processed and the legal basis for that processing.
Request correction of any inaccurate or incomplete personal data. For account name corrections, a supporting KYC document may be required.
Request deletion of your personal data where it is no longer necessary for the purpose collected. Note that data subject to regulatory retention obligations cannot be erased before the mandatory retention period expires.
Request that ind89 restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
Request a structured, machine-readable copy of personal data you have directly provided to ind89, where processing is based on consent or contractual necessity.
Object to processing carried out on the basis of ind89's legitimate interests. ind89 will assess whether its legitimate interests override your right and will respond with the outcome and reasoning.
ind89 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure. These measures include:
While ind89 takes all reasonable precautions to protect your data, no internet-based system can guarantee absolute security. You are responsible for keeping your account credentials secure and notifying ind89 immediately if you suspect your account has been compromised.
The ind89 platform is strictly for adults aged 21 years and above. ind89 does not knowingly collect, process, or retain personal data of individuals under 21 years of age. If ind89 discovers or is notified that a Member is under 21, the account will be immediately suspended, all balances will be frozen pending investigation, and all personal data associated with the underage registration will be securely deleted upon conclusion of any required regulatory review.
If you are a parent or guardian and believe that a minor in your household has registered an ind89 account, please contact us immediately at [email protected]. We will investigate and act promptly.
The ind89 platform may contain links to third-party websites, game studio portals, or payment provider pages. ind89 is not responsible for the privacy practices or content of any third-party website. Once you navigate away from https://ind89.bet to a third-party site, this Privacy Policy no longer applies, and you should review the privacy policy of the destination site independently. ind89 does not control how third-party sites collect, use, or share your data.
ind89 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When a material change is made, ind89 will:
Your continued use of the ind89 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you should cease using the platform and request account closure before the change takes effect.
For all privacy-related inquiries, data subject access requests, consent withdrawals, or complaints, please contact the ind89 Data Protection team:
ind89 takes all privacy complaints seriously. If you submit a complaint and are not satisfied with our response, you have the right to escalate the matter to a relevant data protection supervisory authority in your jurisdiction.
ind89 keeps your personal information secure so you can focus on the games you love. Join thousands of players across Indonesia enjoying slots, live casino, and sportsbook betting with full confidence.
Login to ind89 Browse Slots Explore Sportsbook